CRM (Customer Relationship Management) is a management software used to manage transactions with customers. It implements the whole process management from sales lead identification to sales opportunity tracking to order generation and execution. And with the work group as the basic business unit, you can achieve multi-sectoral team collaboration and management within the enterprise. Core functions include: customer management, sales management, pre-sales support, implementation, and after-sales service. Technical features: B/S architecture, Microsoft .NET development platform, based on WEB SERVICE framework, support load balancing and server cluster applications, support heterogeneous data environment, support SQL SERVER and other mainstream databases. The distributed file management system is adopted to effectively reduce the load on the entire network system.
CRM maximizes and improves the performance of the entire customer relationship lifecycle. CRM integrates resources such as customers, companies, employees, etc., and allocates and reorganizes resources effectively and structurally, so as to understand and use relevant resources and knowledge in a timely manner throughout the customer relationship life cycle; simplify and optimize various business processes. In the sales, service, and marketing activities, the company and its employees can focus on improving customer relationships, improving performance and core business, improving employees' rapid response and feedback to customers, and bringing customers Convenience, customers can quickly get personalized products, solutions and services according to their needs.
PLM (Product Lifecycle Management)
PLM is a product that is used to create, manage, distribute, and support information throughout the lifecycle of a product within a single-site enterprise, across multiple locations, and between companies with collaborative relationships in product development. A range of application solutions for applications that integrate product-related human resources, processes, applications and information.
PLM is the framework for product information from companies and their supply chains. It consists of a variety of informational elements: basic technologies and standards (such as XML, visual, collaboration, and enterprise application integration), information generation tools (such as MCAD, ECAD, and technology release), core functions (such as data warehouse, documents, and content) Management, workflow and program management), functional applications such as configuration management, and business solutions built on other systems.
SCM (Software Configuration Management) refers to the implementation of version control, change control procedures, and the use of appropriate configuration management software to ensure the integrity and traceability of all configuration items. Configuration management is an effective protection of work results.
SCM is a technology for identifying, organizing, and controlling modifications. It is applied to the entire software lifetime. Changes are often made when the software is built, and the changes exacerbate the confusion between software personnel in the project. The reason for the confusion is that there is no careful analysis or change control before the change is made. Because changes can occur at any time, the goal of software configuration management activities is to identify changes, control changes, ensure that changes are implemented correctly, and report changes to other interested parties. Software configuration management is a set of tracking and control activities that begin at the beginning of a software development project and end when the software is phased out. In a way, SCM is a technique for identifying, organizing, and controlling modifications to minimize errors and maximize productivity.
MES (Manufacturing Execution System) is a production process execution system of a manufacturing enterprise. It is a production information management system for the execution layer of the manufacturing enterprise. MES can provide enterprises with manufacturing data management, planned scheduling management, production scheduling management, inventory management, quality management, human resource management, work center/equipment management, tool tooling management, procurement management, cost management, project kanban management, production. Management modules such as process control, underlying data integration analysis, and upper-level data integration decomposition provide a solid, reliable, comprehensive and feasible manufacturing collaborative management platform for enterprises.
